Effective Date: May 6, 2026 | Last Updated: May 6, 2026

mytenancy.ai Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "User," "you," or "your") and mytenancy.ai ("mytenancy.ai," "Company," "we," "us," or "our") governing access to and use of the mytenancy.ai platform, website, software, APIs, mobile applications, messaging systems, integrations, and related services (collectively, the "Services").

BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.

1. Description of Services

mytenancy.ai provides software and communication automation tools intended to assist property owners, property managers, landlords, leasing professionals, maintenance personnel, and related organizations with:

  • Tenant communications
  • Maintenance coordination
  • Automated reminders
  • SMS and email notifications
  • AI-assisted messaging
  • Workflow automation
  • Scheduling coordination
  • Property operations support
  • Reporting and analytics
  • Third-party integrations
  • Customer support communications
  • Other related property management and communication services

The Services may include artificial intelligence ("AI") or machine learning-generated outputs, recommendations, automated responses, or communication assistance.

mytenancy.ai is a software provider only and is not: a law firm, a licensed property manager, a debt collector, a financial institution, a real estate broker, an emergency response provider, a government agency, or a substitute for professional legal, accounting, or compliance advice.

2. Eligibility

You represent and warrant that: you are at least 18 years old; you have the authority to enter into these Terms; if acting on behalf of an entity, you have authority to bind that entity; your use of the Services complies with all applicable laws, regulations, and contractual obligations.

You may not use the Services if: you are prohibited from doing so under applicable law; you have previously been suspended or terminated by mytenancy.ai; your use would violate housing, telecommunications, privacy, or consumer protection laws.

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your credentials, restricting access to your account, all activities conducted under your account, and ensuring the accuracy of account information.

You agree to notify us immediately of unauthorized use of your account, security breaches, or suspected credential compromise.

We reserve the right to suspend or terminate accounts if we reasonably believe security has been compromised, fraudulent activity exists, the Services are being misused, or applicable laws may be violated.

4. Acceptable Use Policy

You agree not to use the Services to: violate any law or regulation; harass, threaten, or discriminate against individuals; engage in unlawful housing practices; violate fair housing laws; send spam or unauthorized marketing communications; transmit malicious software; interfere with system security; reverse engineer the Services; access data without authorization; conduct fraudulent activities; impersonate another person; violate TCPA or CAN-SPAM; or collect sensitive information unlawfully.

5. AI-Generated Content Disclaimer

The Services may generate AI-assisted content, recommendations, responses, summaries, or communications.

YOU ACKNOWLEDGE AND AGREE THAT: AI-generated content may contain inaccuracies; AI outputs are probabilistic and not guaranteed; human review is required before relying on outputs; mytenancy.ai does not guarantee correctness, legality, or appropriateness of AI-generated content; you are solely responsible for reviewing and approving communications before distribution.

6. Fair Housing and Legal Compliance

You are solely responsible for ensuring that your use of the Services complies with the Fair Housing Act, state landlord-tenant laws, consumer protection laws, anti-discrimination laws, accessibility laws, data privacy laws, telecommunications laws, debt collection laws, and local housing regulations.

7. SMS, Email, and Communications Compliance

You are solely responsible for obtaining all legally required consents before sending communications through the Services, including SMS consent, marketing opt-ins, electronic communication consent, and tenant notification authorization.

You agree to comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, carrier requirements, messaging provider rules, and applicable state communication laws.

You must honor opt-out requests and communication preferences.

By opting in to the myTenancy.ai SMS program, you agree to the following:

  • Program name: myTenancy.ai Tenant Notifications
  • Message frequency varies based on account activity
  • Message and data rates may apply
  • Reply STOP to opt out of messages at any time
  • Reply HELP for help or contact support@mytenancy.ai
  • Consent to receive messages is not a condition of using the platform

8. Customer Data

You retain ownership of data submitted to the Services ("Customer Data"). You grant mytenancy.ai a non-exclusive, worldwide, limited license to host, process, transmit, analyze, backup, display, and use Customer Data solely as necessary to provide the Services.

Unless expressly authorized in writing, you agree not to upload or transmit protected health information, social security numbers, payment card information, biometric data, or government-issued identification numbers.

9. Privacy

Your use of the Services is subject to our Privacy Policy, which is incorporated into these Terms by reference.

10. Third-Party Services

The Services may integrate with third-party providers including communication services, AI processing providers, email providers, payment processors, cloud infrastructure providers, property management systems, calendar services, and CRM platforms. mytenancy.ai does not control third-party services and is not responsible for third-party outages, API failures, data loss, security incidents, or changes to functionality.

11. Service Availability

We do not guarantee uninterrupted or error-free operation. The Services may be unavailable due to maintenance, network failures, third-party outages, security incidents, or force majeure events.

12. Fees and Payment

You agree to pay all applicable fees associated with your use of the Services, which may include subscription fees, usage fees, messaging fees, API fees, integration fees, and professional service fees. Failure to pay may result in suspension, termination, or data access restrictions. You are responsible for applicable taxes excluding taxes based on our income.

13. Intellectual Property

The Services and all related intellectual property are owned exclusively by mytenancy.ai or its licensors, including software, source code, designs, branding, APIs, algorithms, documentation, AI systems, and trade secrets.

You may not copy, reverse engineer, create derivative works, resell the Services, remove proprietary notices, or use the Services to develop competing products. Any feedback provided may be used by mytenancy.ai without restriction or compensation.

14. Confidentiality

Each party agrees to protect confidential information using reasonable care. Confidential information may only be disclosed to authorized personnel, as required by law, or to service providers under confidentiality obligations.

15. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYTENANCY.AI DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, AND ERROR-FREE OPERATION.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYTENANCY.AI SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR LOST REVENUE.

IN NO EVENT SHALL MYTENANCY.AI'S TOTAL LIABILITY EXCEED THE GREATER OF: THE AMOUNT PAID BY CUSTOMER DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100).

17. Indemnification

You agree to defend, indemnify, and hold harmless mytenancy.ai and its officers, directors, employees, contractors, affiliates, and agents from claims arising out of your use of the Services, Customer Data, your communications, violations of law or these Terms, fair housing claims, privacy claims, TCPA claims, tenant disputes, and regulatory investigations.

18. Termination

You may stop using the Services at any time. We may suspend or terminate access immediately if you violate these Terms, payment obligations are not met, we suspect unlawful conduct, or security risks exist. Upon termination, access rights cease, certain data may be deleted, and outstanding obligations survive.

19. Data Retention

We may retain data as required by law, for backup purposes, to enforce agreements, or for legitimate business purposes. We are not obligated to retain data indefinitely.

20. Export Compliance

You agree not to use the Services in violation of export control laws or sanctions regulations.

21. Force Majeure

mytenancy.ai shall not be liable for delays or failures caused by events beyond reasonable control including natural disasters, war, terrorism, labor disputes, internet outages, government actions, utility failures, pandemics, and cyberattacks.

22. Governing Law

These Terms shall be governed by the laws of the State of Delaware without regard to conflict-of-law principles.

23. Dispute Resolution

Parties agree to attempt good-faith informal resolution prior to litigation. Except where prohibited by law, disputes shall be resolved through binding arbitration administered by the American Arbitration Association. You agree to resolve disputes individually and waive participation in class actions.

24. Changes to Terms

We may modify these Terms at any time. Updated Terms become effective upon posting. Continued use constitutes acceptance of revised Terms.

25-29. General Provisions

You may not assign these Terms without prior written consent; mytenancy.ai may assign without restriction. These Terms constitute the complete agreement. If any provision is unenforceable, remaining provisions remain in effect. Failure to enforce any provision shall not constitute waiver. You consent to receive electronic communications from us.

30. Contact Information

mytenancy.ai

Email: support@mytenancy.ai

Website: https://mytenancy.ai