myTenancy.ai Terms of Service and SaaS Agreement

Effective Date: October 5, 2026

Last Updated: October 5, 2026

Document Version: v5-2026-10-05

These Terms of Service and SaaS Agreement ("Terms") constitute a legally binding agreement between Cognyx LLC, doing business as myTenancy.ai ("myTenancy.ai," "Company," "we," "us," or "our") and the individual or entity accessing or using the Services ("you" or "your").

If you access or use the Services on behalf of a company, property manager, property management company, landlord, community association manager, community association management firm, homeowners' association, condominium association, cooperative, property owner, or other organization, you represent and warrant that you have authority to bind that organization to these Terms. In that circumstance, "Customer" means that organization.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT LIMITATIONS OF LIABILITY, CUSTOMER RESPONSIBILITY PROVISIONS, INDEMNIFICATION OBLIGATIONS, AN ARBITRATION AGREEMENT, A JURY-TRIAL WAIVER, AND A CLASS-ACTION WAIVER.

BY CLICKING "I AGREE," "ACCEPT," "CREATE ACCOUNT," "START TRIAL," "SUBSCRIBE," OR A SIMILAR BUTTON THAT REFERENCES THESE TERMS, OR BY OTHERWISE EXPRESSLY ACCEPTING THESE TERMS THROUGH THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS.

If you do not agree, you may not access or use the Services.

1. DEFINITIONS

For purposes of these Terms:

"Authorized User" means an employee, contractor, officer, manager, administrator, agent, or other person authorized by Customer to access Customer's account.

"Customer Data" means information, records, documents, messages, instructions, configurations, financial information, ledger entries, charges, fees, leases, maintenance information, property information, owner information, tenant information, applicant information, vendor information, reports, prompts, AI rules, workflows, and other data submitted to or generated through the Services on Customer's behalf.

"Customer Instruction" means any instruction, configuration, setting, rule, automation, approval, workflow, API request, integration instruction, payment instruction, report configuration, prompt, natural-language command, AI rule, or other direction provided by Customer or an Authorized User.

"End User" means a tenant, resident, applicant, owner, vendor, contractor, association member, or other individual who accesses a portal or feature made available through a Customer's use of the Services.

"Services" means the myTenancy.ai website, applications, mobile applications, portals, APIs, artificial-intelligence functionality, communications systems, property-management software, accounting and ledger functionality, reporting tools, payment-related functionality, maintenance workflows, leasing functionality, automation systems, integrations, databases, and other products and services made available by Company.

"Third-Party Service" means any third-party payment processor, financial institution, communications provider, artificial-intelligence provider, identity provider, data provider, screening provider, hosting provider, integration partner, vendor, or other third-party service connected with the Services.

PART I — ROLE OF MYTENANCY.AI

2. MYTENANCY.AI IS A TECHNOLOGY PROVIDER ONLY

myTenancy.ai provides configurable software and technology tools.

Unless Company expressly agrees otherwise in a separate written agreement signed by an authorized Company officer, Company does not undertake to act as and is not Customer's:

• property manager;
• community association manager;
• community association management firm;
• homeowners' association manager;
• condominium manager;
• real estate broker;
• leasing agent;
• landlord;
• association;
• accountant;
• certified public accountant;
• bookkeeper responsible for Customer's statutory accounting obligations;
• attorney;
• legal adviser;
• tax adviser;
• financial adviser;
• fiduciary;
• trustee;
• escrow agent;
• maintenance contractor;
• general contractor;
• vendor;
• collection agency; or
• representative authorized to independently operate Customer's business.

The Services facilitate activities performed or directed by Customer. The existence of software features relating to property management, association management, accounting, collections, communications, maintenance, leasing, financial reporting, or automation does not mean that Company undertakes the professional, fiduciary, statutory, contractual, or regulatory responsibilities of Customer.

3. NO ACCOUNT OR OPERATING DECISIONS BY COMPANY

MYTENANCY.AI DOES NOT MAKE ANY ACCOUNT, PROPERTY-MANAGEMENT, COMMUNITY-ASSOCIATION, OPERATIONAL, BUSINESS, FINANCIAL, ACCOUNTING, LEGAL, COMPLIANCE, PAYMENT, COLLECTION, DISBURSEMENT, ASSESSMENT, FEE, RENT, DEPOSIT, LEASING, RENEWAL, MAINTENANCE, VENDOR, OWNER, TENANT, RESIDENT, APPLICANT, EMPLOYEE, OR OTHER OPERATING DECISION FOR CUSTOMER.

CUSTOMER MAKES, CONFIGURES, AUTHORIZES, OR ADOPTS ALL SUCH DECISIONS AND IS SOLELY RESPONSIBLE FOR THEM TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Company does not independently determine:

• whether any person owes money;
• the amount any person owes;
• whether a fee or assessment is authorized;
• whether a charge may legally be imposed;
• whether money should be collected;
• who is legally entitled to receive money;
• whether money should be refunded;
• how Customer should classify or account for a transaction;
• whether an expense is properly payable by an owner, tenant, association, landlord, property, or vendor;
• whether an assessment complies with governing documents;
• whether a management fee complies with a management agreement;
• whether a lease permits a particular charge;
• whether an HOA or condominium association may impose a charge;
• whether a vendor should be paid;
• whether maintenance should be authorized;
• whether a lease should be entered into, renewed, terminated, or enforced;
• whether an applicant should be accepted or rejected;
• whether an owner, tenant, resident, applicant, employee, or vendor should receive a particular notice;
• whether a report satisfies a contractual, fiduciary, statutory, accounting, or regulatory obligation; or
• whether Customer's actions comply with applicable law.

Company may provide software that calculates, records, displays, communicates, routes, recommends, summarizes, or executes information or actions based on Customer Instructions. Such functionality does not convert Company into the decision-maker.

4. NO DUTY TO REVIEW CUSTOMER AGREEMENTS OR AUTHORITY

Company has no obligation to obtain, request, investigate, interpret, monitor, verify, approve, or determine the validity or sufficiency of any:

• management agreement;
• association-management agreement;
• declaration;
• condominium declaration;
• homeowners' association governing document;
• bylaws;
• board resolution;
• lease;
• property-management agreement;
• owner agreement;
• vendor agreement;
• maintenance contract;
• listing agreement;
• brokerage agreement;
• operating agreement;
• authorization;
• license;
• consent;
• assessment;
• fee schedule;
• accounting policy;
• statute;
• regulation; or
• other document or source of Customer's authority.

Customer may upload such documents to the Services for storage or use by software features. Uploading a document does not create a duty for Company to interpret, validate, enforce, or determine Customer's rights under it.

Company is entitled to rely on Customer Instructions without independently investigating whether Customer possesses the legal or contractual authority to issue those instructions.

PART II — CUSTOMER RESPONSIBILITY

5. CUSTOMER IS SOLELY RESPONSIBLE FOR ITS BUSINESS

As between Company and Customer, and to the maximum extent permitted by applicable law, Customer remains solely responsible for the ownership, control, supervision, management, and operation of its business and properties.

Customer is solely responsible for:

1. its contracts and contractual authority;

2. its professional and business licenses;

3. its compliance with laws and regulations;

4. its accounting practices;

5. its books and records;

6. its statutory and contractual record-retention duties;

7. its management decisions;

8. its employees and Authorized Users;

9. its owners, associations, tenants, residents, applicants, vendors, and contractors;

10. its fees, assessments, charges, rents, deposits, reimbursements, and other amounts;

11. its communications and notices;

12. its reports and financial statements;

13. its payment and disbursement instructions;

14. its use of artificial intelligence;

15. its use of automated workflows;

16. its selection and supervision of vendors;

17. its fair-housing and anti-discrimination compliance;

18. its landlord-tenant compliance;

19. its community-association-management compliance;

20. its real-estate and brokerage compliance;

21. its tax obligations;

22. its consumer-protection obligations;

23. its privacy and communications obligations; and

24. all actions it takes or directs through the Services.

6. CUSTOMER REPRESENTATIONS AND WARRANTIES

Customer represents, warrants, and covenants that:

6.1 Authority

Customer possesses and will maintain all agreements, rights, licenses, authorizations, approvals, consents, permissions, board approvals, management authority, and other legal authority necessary for Customer's use of the Services.

6.2 Charges and Amounts

Every rent, assessment, fee, management fee, administrative fee, late fee, maintenance charge, reimbursement, deposit, association charge, owner charge, resident charge, vendor charge, or other amount entered, imposed, collected, requested, allocated, transferred, reported, or processed through the Services is authorized by Customer and, where required, by applicable law and Customer's contracts or governing documents.

6.3 Financial Instructions

Customer possesses legal authority to issue every collection, payment, refund, allocation, transfer, disbursement, or other financial instruction submitted through the Services.

6.4 Reports

Customer possesses authority to create, customize, distribute, withhold, filter, or otherwise use each report it generates through the Services and is responsible for ensuring that each report satisfies Customer's disclosure and reporting obligations.

6.5 Communications

Customer possesses any consent or other legal basis necessary to communicate with every recipient Customer contacts through the Services.

6.6 Data

Customer possesses all rights, notices, permissions, and lawful bases necessary to upload, process, use, disclose, transmit, and instruct Company to process Customer Data.

6.7 Accuracy

Customer will provide accurate information and will correct materially inaccurate information after discovering it.

7. CUSTOMER COMPLIANCE WITH LAW

Customer is solely responsible for identifying and complying with laws applicable to Customer's business and use of the Services, including, where applicable:

• landlord-tenant laws;
• homeowners' association laws;
• condominium and cooperative laws;
• community association management laws;
• real-estate brokerage laws;
• licensing laws;
• fair-housing laws;
• anti-discrimination laws;
• consumer-protection laws;
• debt-collection laws;
• rent-control and rent-regulation laws;
• security-deposit laws;
• privacy and data-protection laws;
• telecommunications and messaging laws;
• electronic-signature laws;
• financial-recordkeeping requirements;
• consumer-reporting and tenant-screening requirements;
• sanctions and export laws;
• tax laws;
• employment laws;
• accessibility requirements;
• artificial-intelligence and automated-decision laws; and
• fiduciary and professional obligations applicable to Customer.

The Services are not a substitute for Customer obtaining legal, accounting, tax, licensing, compliance, insurance, or other professional advice.

PART III — LEDGERS, FEES, ACCOUNTING, AND CUSTOM REPORTS

8. CUSTOMER-CONTROLLED LEDGERS

The Services may allow Customer to create, maintain, import, modify, categorize, allocate, reconcile, display, and report financial and accounting information.

The Services operate using Customer Data and Customer Instructions.

Company does not independently determine whether an entry in Customer's ledger is legally, contractually, financially, or accounting-wise correct.

Customer remains solely responsible for:

• the existence of each charge;
• the amount of each charge;
• the description of each charge;
• the identity of the party allegedly owing the charge;
• the identity of the party entitled to receive the charge;
• the classification of the charge;
• the allocation of collected money;
• the timing of the charge;
• adjustments;
• credits;
• refunds;
• write-offs;
• reconciliations;
• accounting treatment; and
• disclosures relating to the charge.

9. ASSESSMENTS, HOA FEES, MANAGEMENT FEES, AND OTHER CUSTOMER-DEFINED CHARGES

Customer may use the Services to record or process different categories of financial obligations, including association assessments, management fees, rents, maintenance charges, vendor charges, administrative fees, reimbursements, and other amounts configured by Customer.

The existence of a configurable charge type or field within the Services does not constitute:

• Company authorization of that charge;
• a determination that the charge is lawful;
• a determination that the charge is contractually authorized;
• a determination that the amount is reasonable;
• a determination that the charge may be collected from a particular person;
• legal advice regarding the charge; or
• an endorsement of Customer's business practice.

CUSTOMER, AND NOT COMPANY, IS SOLELY RESPONSIBLE FOR DETERMINING WHETHER CUSTOMER MAY LAWFULLY AND CONTRACTUALLY CREATE, IMPOSE, COLLECT, RETAIN, ALLOCATE, DISCLOSE, OR REPORT ANY CHARGE.

10. CUSTOM REPORTING AND DIFFERENT REPORT RECIPIENTS

The Services may permit Customer to:

• generate custom reports;
• apply filters;
• choose data fields;
• exclude data categories;
• create different report templates;
• create stakeholder-specific reports;
• send different reports to different recipients;
• provide owner-specific reports;
• provide association-specific reports;
• provide vendor-specific reports;
• provide tenant-specific reports;
• provide accountant-specific reports; and
• otherwise configure how Customer Data is presented.

Customer determines the scope, recipients, fields, filters, labels, categories, time periods, and contents of those reports.

Company does not determine which information any recipient is legally or contractually entitled to receive.

Company does not determine whether a report constitutes a complete financial statement, complete ledger, official association record, owner statement, accounting statement, or legally sufficient disclosure.

10.1 Filtered Reports

A report containing a subset of Customer's underlying records is a filtered view of Customer Data.

Customer is solely responsible for ensuring that:

• the report is accurately labeled;
• the report is not misleading;
• the report does not falsely represent itself as complete when it is not complete;
• required information is not unlawfully omitted;
• material information is not improperly concealed;
• the intended recipient is authorized to receive the information; and
• use of the report complies with Customer's contracts and applicable law.

10.2 No Concealment or Falsification

Customer may not use report customization, filtering, categorization, AI, automation, or any other Service feature to knowingly:

• falsify financial information;
• create materially false records;
• fraudulently conceal transactions;
• intentionally mischaracterize payments;
• evade legally required disclosures;
• deceive an association, owner, tenant, vendor, regulator, auditor, lender, investor, accountant, or other person; or
• otherwise engage in unlawful or fraudulent conduct.

Company may suspend or terminate access where Company reasonably believes the Services are being used for such purposes.

10.3 No Duty to Compare Reports

Company has no duty to independently compare reports provided to different recipients or determine whether differences between reports are appropriate, lawful, contractually authorized, misleading, or complete.

11. CUSTOMER'S BOOKS AND RECORDS

Customer remains responsible for maintaining all books and records required for its business.

Company does not represent that Customer's use of the Services alone satisfies any statutory, regulatory, contractual, professional, association, audit, tax, or accounting record-retention obligation.

Customer is responsible for exporting, preserving, backing up, and retaining records as required by law or Customer's agreements.

System logs, audit logs, reports, AI transcripts, and other platform records may assist Customer in maintaining records but are not certified public records, audited financial statements, legal opinions, or independent accounting records unless Company expressly states otherwise in writing.

PART IV — PAYMENTS AND MONEY MOVEMENT

12. PAYMENT FUNCTIONALITY

The Services may allow users to initiate, request, schedule, facilitate, route, record, track, or display payments.

Payment transactions may be provided through one or more Third-Party Services.

Unless expressly stated otherwise in a separate written agreement:

• Company is not a bank;
• Company is not a depository institution;
• Company is not Customer's trustee;
• Company is not Customer's escrow agent;
• Company does not provide banking services;
• Company does not extend credit;
• Company does not guarantee payment;
• Company does not guarantee settlement; and
• Company does not assume beneficial ownership of funds belonging to Customer, owners, tenants, associations, vendors, or other parties.

13. CUSTOMER PAYMENT INSTRUCTIONS

Customer is solely responsible for:

• identifying the intended payor;
• identifying the intended recipient;
• determining the amount;
• determining the purpose;
• determining the allocation;
• providing correct account information;
• authorizing debits or credits;
• obtaining required payment authorization;
• deciding whether a payment should be made;
• determining whether a payment may legally be collected;
• refunds;
• returned payments;
• chargebacks;
• disputes;
• payment-related taxes; and
• reconciling payment activity.

When Customer configures an automatic payment, recurring payment, disbursement, allocation, or payment rule, that configuration constitutes a Customer Instruction.

Company may rely on that instruction until Customer modifies or revokes it through an available method.

14. THIRD-PARTY PAYMENT PROCESSORS

Use of payment features may require Customer or End Users to accept additional terms from Third-Party Services.

Company is not responsible for third-party:

• underwriting decisions;
• account closures;
• holds;
• reserves;
• transaction declines;
• chargebacks;
• settlement delays;
• banking outages;
• payment failures;
• compliance reviews; or
• other actions outside Company's reasonable control.

Customer authorizes Company to exchange information with applicable Third-Party Services as reasonably necessary to provide payment functionality and as described in Company's Privacy Policy and applicable data-processing agreements.

PART V — ARTIFICIAL INTELLIGENCE AND AUTOMATION

15. AI FEATURES

The Services may use artificial intelligence, machine learning, large language models, predictive systems, generative systems, automated workflows, or similar technologies ("AI Features").

AI Features may:

• analyze Customer Data;
• summarize information;
• draft communications;
• categorize information;
• recommend actions;
• identify patterns;
• populate fields;
• create reports;
• route tasks;
• create workflow actions;
• generate reminders;
• perform calculations;
• apply Customer-defined rules; or
• take actions Customer has configured or authorized.

AI outputs are probabilistic and may be inaccurate, incomplete, outdated, unexpected, biased, inappropriate, or erroneous.

16. CUSTOMER AI RULES ARE CUSTOMER INSTRUCTIONS

This section is fundamental to the allocation of responsibility between Customer and Company.

ANY RULE, PROMPT, COMMAND, INSTRUCTION, POLICY, THRESHOLD, CONDITION, AUTOMATION, WORKFLOW, OR OTHER CONFIGURATION THAT CUSTOMER OR AN AUTHORIZED USER PROVIDES TO AN AI FEATURE IS A CUSTOMER INSTRUCTION.

Examples include instructions such as:

• charge a particular fee when a condition occurs;
• send a notice when rent is late;
• categorize a payment;
• generate a report for an association;
• send certain fields to an owner;
• send different fields to a vendor;
• route maintenance requests;
• request payment;
• create a ledger entry;
• recommend a lease renewal;
• follow up with a tenant;
• perform recurring actions; or
• execute other Customer-configured workflows.

As between Company and Customer, Customer is responsible for the legality, appropriateness, accuracy, consequences, and intended use of Customer's AI instructions.

THE FACT THAT CUSTOMER IMPLEMENTS AN INSTRUCTION USING NATURAL LANGUAGE OR AN AI INTERFACE RATHER THAN A TRADITIONAL SOFTWARE SETTING DOES NOT TRANSFER RESPONSIBILITY FOR THE INSTRUCTION TO COMPANY.

17. CUSTOMER-CREATED AUTOMATIONS

If Customer enables an autonomous or semi-autonomous feature, Customer is instructing the Services to act when Customer-selected criteria are satisfied.

Customer is responsible for:

• deciding whether automation is appropriate;
• configuring automation;
• selecting permissions;
• setting thresholds;
• selecting recipients;
• selecting actions;
• establishing approval requirements;
• monitoring results;
• correcting erroneous instructions;
• disabling automation when appropriate; and
• determining when human review is required.

Company does not become Customer's manager, agent, fiduciary, accountant, CAM, broker, landlord, association, or decision-maker merely because software executes Customer Instructions without a human clicking a button each time.

18. AI MANIPULATION, JAILBREAKING, AND ADVERSARIAL INPUT

AI systems may be susceptible to unexpected instructions, adversarial input, prompt injection, jailbreaking, manipulation, model errors, conflicting instructions, or other behavior inherent in software and artificial-intelligence systems.

Company does not warrant that AI Features will be immune from all forms of manipulation, prompt injection, adversarial input, jailbreak, hallucination, unauthorized instruction, or unexpected behavior.

Users may not knowingly:

• manipulate an AI Feature to violate law;
• prompt an AI Feature to create false financial records;
• cause an AI Feature to conceal legally required information;
• instruct an AI Feature to impose unauthorized charges;
• bypass approval controls;
• bypass security controls;
• bypass Company safeguards;
• cause unauthorized payments;
• generate discriminatory decisions;
• falsify reports;
• impersonate another person;
• gain unauthorized access;
• circumvent permissions; or
• use AI Features to facilitate fraud or other unlawful conduct.

A User who intentionally provides such instructions is responsible for that conduct.

Customer is responsible for maintaining appropriate account permissions, access controls, administrator privileges, approval workflows, and internal controls appropriate to the consequences of Customer's use of AI Features.

19. NO RELIANCE ON AI AS PROFESSIONAL ADVICE

AI outputs do not constitute and may not be relied upon as:

• legal advice;
• accounting advice;
• tax advice;
• professional property-management advice;
• community-association-management advice;
• fiduciary advice;
• brokerage advice;
• investment advice; or
• a legal determination.

Customer must independently determine whether an AI output is appropriate for Customer's intended use.

20. HIGH-IMPACT AND CONSEQUENTIAL DECISIONS

Customer may not use the Services in a manner that violates laws governing automated or artificial-intelligence-assisted decisions.

Where Customer uses an AI Feature to make or materially influence a decision concerning an individual's access to housing, employment, credit, insurance, essential services, or another legally regulated opportunity, Customer is responsible for satisfying all obligations applicable to Customer arising from that deployment, which may include:

• providing notices;
• conducting required assessments;
• maintaining documentation;
• providing meaningful human review;
• correcting inaccurate data;
• responding to consumer requests;
• avoiding unlawful discrimination;
• maintaining required risk-management processes; and
• complying with applicable automated-decision laws.

Nothing in these Terms eliminates any non-waivable legal obligation independently imposed on Company by applicable law.

21. HUMAN REVIEW

Customer acknowledges that human review may be appropriate or legally required before acting on AI output, particularly where an action:

• materially affects an individual's housing;
• creates or modifies a financial obligation;
• initiates a significant payment or disbursement;
• affects a lease;
• affects an eviction or termination process;
• affects tenant or applicant eligibility;
• affects access to housing;
• creates a material legal obligation;
• communicates a legal position;
• creates a material financial report; or
• otherwise creates significant legal or financial consequences.

Customer is responsible for determining when such review is required.

22. AI OUTPUT DISCLAIMER

Company does not warrant that AI Features will:

• produce correct results;
• follow every Customer Instruction perfectly;
• identify every relevant fact;
• interpret documents correctly;
• detect every conflict;
• detect unlawful instructions;
• detect unauthorized fees;
• detect misleading reports;
• comply automatically with every law;
• identify every regulatory requirement; or
• prevent Customer misuse.

Customer assumes the risks associated with choosing to rely on or automate actions based upon AI Features, subject to rights and obligations that cannot lawfully be waived.

PART VI — HOUSING, ASSOCIATION, LEASING, AND MAINTENANCE ACTIVITIES

23. COMMUNITY ASSOCIATION MANAGEMENT

The Services may contain functionality useful to community association managers, homeowners' associations, condominium associations, management companies, and similar organizations.

Company does not represent that Company is licensed as a community association manager or community association management firm in any jurisdiction.

Customer is solely responsible for determining whether Customer's activities require a license and for maintaining all required licenses.

Customer remains responsible for all fiduciary, statutory, contractual, accounting, disclosure, recordkeeping, financial-management, conflict-of-interest, assessment, and professional duties applicable to Customer.

24. REAL ESTATE AND PROPERTY MANAGEMENT

Company is a software provider and does not undertake to act as a licensed real-estate broker, property-management licensee, leasing broker, or other licensed real-estate professional.

Customer is responsible for determining whether Customer's activities require any real-estate, brokerage, property-management, leasing, or other professional license.

25. FAIR HOUSING AND ANTI-DISCRIMINATION

Customer may not use the Services to unlawfully discriminate against any person.

Customer is responsible for ensuring that its:

• advertising;
• applicant screening;
• communications;
• leasing decisions;
• renewal decisions;
• fees;
• maintenance practices;
• accommodations;
• notices;
• AI rules;
• workflows; and
• other housing-related activities

comply with applicable fair-housing, civil-rights, accessibility, and anti-discrimination laws.

Company does not warrant that a Customer-configured workflow, criterion, rule, AI prompt, report, or decision complies with fair-housing law.

26. TENANT SCREENING AND CONSUMER INFORMATION

If Customer uses information obtained from consumer reports, screening providers, background-check providers, credit providers, or similar Third-Party Services, Customer is responsible for satisfying all obligations applicable to Customer's use of such information.

Company does not independently determine whether Customer has a permissible purpose to obtain or use such information.

27. MAINTENANCE AND VENDORS

The Services may facilitate maintenance requests, scheduling, communications, vendor selection, approvals, estimates, invoices, and payments.

Company:

• does not physically inspect properties;
• does not warrant property conditions;
• does not supervise vendors;
• does not warrant workmanship;
• does not determine whether a repair is legally required;
• does not determine whether an emergency exists;
• does not guarantee vendor licensing or insurance;
• does not guarantee vendor availability; and
• is not responsible for bodily injury, property damage, code violations, maintenance failures, or contractor performance arising from Customer's or a vendor's activities.

Customer is responsible for vendor selection, supervision, safety, insurance, licensing, scopes of work, approvals, and payments.

The Services are not an emergency service. Persons experiencing an emergency should contact the appropriate emergency services or responsible property personnel.

PART VII — COMMUNICATIONS

28. CUSTOMER-CONTROLLED COMMUNICATIONS

The Services may allow Customer to communicate through email, SMS, push notifications, telephone-related services, portals, or other channels.

As between Customer and Company, Customer determines the business purpose, recipients, content, timing, frequency, and targeting of Customer communications.

Customer is responsible for:

• obtaining legally required consent;
• honoring opt-outs;
• maintaining required records of consent;
• ensuring recipient information was lawfully obtained;
• complying with messaging restrictions;
• complying with marketing laws;
• complying with do-not-contact requirements; and
• ensuring that message content is lawful and accurate.

29. SERVICE COMMUNICATIONS FROM MYTENANCY.AI

Company may send administrative, transactional, security, support, billing, account, and legally required communications relating to the Services.

Where permitted by law and consented to where required, Company may also send marketing communications.

Users may manage eligible communication preferences using available account controls or instructions included in the communication.

PART VIII — CUSTOMER DATA AND PRIVACY

30. CUSTOMER DATA OWNERSHIP

As between Customer and Company, Customer retains its rights in Customer Data.

Customer grants Company and Company's subprocessors a non-exclusive right to host, store, reproduce, transmit, transform, analyze, process, display, and otherwise use Customer Data as reasonably necessary to:

• provide the Services;
• secure the Services;
• maintain the Services;
• support Customer;
• comply with law;
• prevent abuse;
• enforce these Terms; and
• otherwise process data as described in Company's Privacy Policy and applicable agreements.

31. CUSTOMER RESPONSIBILITY FOR DATA

Customer represents that Customer has the lawful right to provide Customer Data to Company and instruct Company to process it.

Customer is responsible for determining:

• what information to collect;
• what information to upload;
• who may access information;
• who may receive reports;
• retention periods Customer must satisfy;
• whether disclosures are required;
• whether consent is required; and
• whether Customer's use of information complies with applicable law.

32. PRIVACY POLICY

Company's Privacy Policy is incorporated by reference into these Terms.

Where Company and Customer enter into a separate Data Processing Addendum or other privacy agreement, that agreement controls with respect to the matters it expressly addresses.

PART IX — ACCOUNTS AND SECURITY

33. ACCOUNT SECURITY

Customer and each User are responsible for protecting account credentials.

Customer is responsible for:

• assigning appropriate roles;
• limiting administrator access;
• promptly removing former employees and contractors;
• maintaining secure authentication methods;
• monitoring authorized access;
• protecting API credentials;
• reviewing integrations; and
• promptly notifying Company of known unauthorized access.

Customer is responsible for activity performed through Customer's account by Customer and Customer's Authorized Users.

Company may rely on authenticated Customer activity as authorized until Company receives sufficient notice of unauthorized access.

34. ACCOUNT ADMINISTRATORS

Customer administrators may have authority to:

• invite and remove users;
• change roles;
• establish permissions;
• configure AI rules;
• configure automations;
• configure reports;
• configure financial functionality;
• connect integrations; and
• otherwise control Customer's account.

Customer is responsible for selecting its administrators and for actions they take.

PART X — THIRD-PARTY SERVICES

35. THIRD-PARTY SERVICES AND INTEGRATIONS

Customer may choose to connect the Services to Third-Party Services.

Company does not control and is not responsible for Third-Party Services.

Company does not warrant:

• availability;
• accuracy;
• continued compatibility;
• security;
• privacy;
• performance;
• pricing;
• legal compliance; or
• functionality

of Third-Party Services.

Third-Party Services may modify or discontinue their services without Company's control.

Customer's use of a Third-Party Service may be governed by separate terms between Customer and that third party.

PART XI — SUBSCRIPTIONS AND COMPANY FEES

36. SUBSCRIPTION PLANS

Certain Services require a paid subscription.

Customer agrees to pay:

• subscription fees;
• usage fees;
• messaging fees;
• integration fees;
• payment-related fees;
• professional-services fees; and
• other fees

disclosed at or before purchase or otherwise agreed in an applicable order form.

Fees are exclusive of applicable taxes unless expressly stated otherwise.

37. FREE TRIALS

Company may offer free trials.

The length and material terms of a trial will be disclosed when Customer enrolls.

A payment method may be required.

Unless otherwise stated during enrollment, a free trial converts automatically into the selected paid subscription when the trial ends unless Customer cancels before expiration.

38. AUTOMATIC RENEWAL

UNLESS CUSTOMER CANCELS IN ACCORDANCE WITH THESE TERMS, PAID SUBSCRIPTIONS AUTOMATICALLY RENEW FOR SUCCESSIVE BILLING PERIODS, AND CUSTOMER AUTHORIZES COMPANY AND ITS PAYMENT PROVIDERS TO CHARGE THE PAYMENT METHOD ON FILE FOR THE APPLICABLE SUBSCRIPTION AND USAGE FEES.

Material pricing, renewal, and trial terms will be disclosed as required by applicable law.

39. CANCELLATION

Customer may cancel using available account billing controls or another cancellation method Company makes available.

Cancellation becomes effective at the end of the then-current paid billing period unless otherwise required by applicable law or expressly stated by Company.

Except where required by law or expressly agreed otherwise, previously paid fees are non-refundable and Company does not provide prorated refunds for partial billing periods.

40. PRICE CHANGES

Company may change pricing upon advance notice.

Unless a different period is required by law or agreed in writing, a pricing change applicable to an existing paid subscription will take effect no earlier than Customer's next renewal occurring at least thirty days after notice.

41. FAILED PAYMENTS

Company may retry failed charges.

Company may suspend or restrict paid functionality if amounts owed to Company remain unpaid.

PART XII — ACCEPTABLE USE

42. PROHIBITED USE

Users may not use the Services to:

• violate law;
• commit fraud;
• misappropriate property;
• falsify records;
• knowingly create deceptive reports;
• conceal transactions where disclosure is legally required;
• unlawfully discriminate;
• harass or threaten persons;
• violate privacy rights;
• send unlawful communications;
• impose charges the User knows are unauthorized;
• initiate payments the User knows are unauthorized;
• manipulate AI to perform unlawful acts;
• bypass Company security;
• bypass approvals without authorization;
• access another account without authorization;
• transmit malware;
• interfere with the Services;
• scrape the Services without authorization;
• reverse engineer the Services except where such restriction is prohibited by law;
• infringe intellectual-property rights;
• impersonate another person;
• engage in illegal surveillance;
• facilitate unlawful collusion or exchange competitively sensitive information for an unlawful purpose;
• use the Services to implement unlawful coordinated pricing;
• violate sanctions or export restrictions; or
• cause Company to violate applicable law.

Company may investigate suspected misuse and may preserve or disclose information when legally permitted or required.

PART XIII — INTELLECTUAL PROPERTY

43. COMPANY TECHNOLOGY

Company and its licensors retain all rights in the Services, including:

• software;
• source code;
• object code;
• APIs;
• interfaces;
• models;
• prompts created by Company;
• databases;
• workflows;
• documentation;
• trademarks;
• branding;
• designs;
• inventions;
• know-how;
• algorithms; and
• other intellectual property.

Subject to these Terms, Company grants Customer a limited, non-exclusive, non-transferable, revocable right to use the Services during Customer's authorized subscription.

44. FEEDBACK

If a User provides suggestions, ideas, recommendations, improvements, or other feedback about the Services, the User grants Company a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without compensation or restriction.

PART XIV — SERVICE AVAILABILITY AND CHANGES

45. CHANGES TO SERVICES

Company may modify, update, replace, add, remove, suspend, or discontinue features.

Company does not guarantee that any particular feature, integration, AI model, workflow, report, or Third-Party Service will remain available indefinitely unless expressly committed in a separate written agreement.

46. BETA AND EXPERIMENTAL FEATURES

Features identified as beta, preview, experimental, early-access, or similar may be changed or discontinued at any time and may contain additional errors or limitations.

Such features are provided "AS IS" and should not be relied upon for critical operations without appropriate Customer safeguards.

47. NO SERVICE-LEVEL COMMITMENT UNLESS EXPRESSLY AGREED

Unless Company has entered into a separate written Service Level Agreement, Company does not guarantee any particular uptime, response time, recovery time, or availability level.

PART XV — DISCLAIMERS

48. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS."

COMPANY DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• TITLE;
• NON-INFRINGEMENT;
• ACCURACY;
• COMPLETENESS;
• RELIABILITY;
• SECURITY;
• AVAILABILITY;
• ERROR-FREE OPERATION;
• LEGAL COMPLIANCE;
• ACCOUNTING COMPLIANCE;
• PROFESSIONAL COMPLIANCE;
• FITNESS OF AI OUTPUT;
• FITNESS OF CUSTOMER REPORTS; AND
• FITNESS OF CUSTOMER-CONFIGURED AUTOMATIONS.

COMPANY DOES NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED;
• THE SERVICES WILL BE ERROR-FREE;
• CUSTOMER DATA WILL NEVER BE LOST;
• AI OUTPUTS WILL BE CORRECT;
• REPORTS WILL SATISFY CUSTOMER'S LEGAL DUTIES;
• CUSTOMER'S CONFIGURATIONS WILL COMPLY WITH LAW;
• CUSTOMER'S CHARGES ARE AUTHORIZED;
• CUSTOMER'S ACCOUNTING IS ACCURATE;
• THIRD-PARTY SERVICES WILL FUNCTION;
• THE SERVICES WILL IDENTIFY CUSTOMER MISUSE;
• THE SERVICES WILL IDENTIFY FRAUD;
• AI WILL RESIST EVERY ADVERSARIAL INPUT;
• AUTOMATIONS WILL ALWAYS PERFORM AS CUSTOMER EXPECTS; OR
• USE OF THE SERVICES WILL PREVENT CUSTOMER FROM INCURRING LIABILITY.

49. NO COMPLIANCE WARRANTY

Company does not warrant that using the Services automatically causes Customer to comply with any law, regulation, contract, governing document, professional standard, fiduciary duty, or licensing requirement.

Features, templates, reports, fields, recommendations, and AI outputs are provided for operational convenience and do not constitute compliance certification.

PART XVI — ALLOCATION OF RISK

50. CUSTOMER ASSUMPTION OF CUSTOMER-CONTROLLED RISKS

To the maximum extent permitted by law, Customer assumes responsibility for losses, claims, disputes, refunds, chargebacks, fines, penalties, assessments, damages, or liabilities resulting from Customer's:

• operating decisions;
• financial decisions;
• charges;
• fees;
• assessments;
• collections;
• payment instructions;
• allocations;
• ledger entries;
• accounting classifications;
• reports;
• report filtering;
• disclosures;
• omissions;
• AI rules;
• prompts;
• automations;
• communications;
• maintenance decisions;
• vendor decisions;
• leasing decisions;
• applicant decisions;
• owner decisions;
• association decisions;
• legal compliance;
• contracts;
• licenses; or
• misuse of the Services.

The parties agree that these matters are within Customer's business control and that Company prices and provides the Services in reliance on this allocation of responsibility.

PART XVII — LIMITATION OF LIABILITY

51. EXCLUDED DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SERVICE PROVIDERS, AND SUPPLIERS ("COMPANY PARTIES") SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, REPUTATION, USE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, REGARDLESS OF THEORY OF LIABILITY.

This exclusion applies even if a Company Party was advised that such damages were possible.

52. SPECIFIC CUSTOMER-CONTROLLED MATTERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY PARTIES SHALL NOT BE LIABLE FOR CLAIMS OR LOSSES ARISING FROM OR RELATING TO:

• CUSTOMER'S UNAUTHORIZED CHARGES;
• CUSTOMER'S HOA OR ASSOCIATION ASSESSMENTS;
• CUSTOMER'S MANAGEMENT FEES;
• CUSTOMER'S RENT OR LATE FEES;
• CUSTOMER'S FINANCIAL ALLOCATIONS;
• CUSTOMER'S ACCOUNTING TREATMENT;
• CUSTOMER'S FINANCIAL REPORTS;
• CUSTOMER'S CUSTOM OR FILTERED REPORTS;
• CUSTOMER'S FAILURE TO DISCLOSE INFORMATION;
• CUSTOMER'S CONTRACTUAL OBLIGATIONS;
• CUSTOMER'S LACK OF AUTHORITY;
• CUSTOMER'S PROFESSIONAL LICENSING;
• CUSTOMER'S COMMUNITY ASSOCIATION MANAGEMENT;
• CUSTOMER'S PROPERTY MANAGEMENT;
• CUSTOMER'S AI RULES;
• CUSTOMER'S PROMPTS;
• CUSTOMER'S CUSTOMER-CONFIGURED AUTOMATIONS;
• CUSTOMER'S RELIANCE ON AI OUTPUT;
• CUSTOMER'S COMMUNICATIONS;
• CUSTOMER'S FAIR-HOUSING DECISIONS;
• CUSTOMER'S TENANT OR APPLICANT DECISIONS;
• CUSTOMER'S MAINTENANCE DECISIONS;
• CUSTOMER'S VENDOR SELECTION;
• CUSTOMER'S PAYMENT OR DISBURSEMENT INSTRUCTIONS;
• THIRD-PARTY SERVICES;
• THIRD-PARTY PAYMENT FAILURES;
• CHARGEBACKS;
• RETURNED PAYMENTS;
• USER CREDENTIAL COMPROMISE ATTRIBUTABLE TO USER OR CUSTOMER;
• CUSTOMER'S FAILURE TO MAINTAIN INTERNAL CONTROLS; OR
• CUSTOMER'S VIOLATION OF LAW.

53. AGGREGATE LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF ALL COMPANY PARTIES ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

(A) ONE HUNDRED U.S. DOLLARS ($100); OR

(B) THE FEES ACTUALLY PAID BY THE APPLICABLE CUSTOMER DIRECTLY TO COMPANY FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO LIABILITY.

Multiple claims, events, users, or legal theories do not increase this cap.

The foregoing limitations apply to the fullest extent permitted by law, including where a claim is asserted in contract, tort, negligence, strict liability, statute, equity, indemnity, or another legal theory.

Nothing in these Terms excludes or limits liability to the extent such liability cannot lawfully be excluded or limited.

PART XVIII — INDEMNIFICATION

54. CUSTOMER INDEMNIFICATION

To the maximum extent permitted by applicable law, Customer shall defend, indemnify, reimburse, and hold harmless the Company Parties from and against third-party claims, actions, investigations, proceedings, demands, judgments, settlements, liabilities, losses, damages, fines, penalties, assessments, restitution, refunds, chargebacks, costs, and expenses, including reasonable attorneys' fees and investigation costs, arising out of or relating to:

1. Customer's use of the Services;

2. Customer Data;

3. Customer Instructions;

4. Customer's contracts or governing documents;

5. Customer's fees, assessments, rents, deposits, charges, reimbursements, or other amounts;

6. Customer's collection activities;

7. Customer's financial or payment instructions;

8. Customer's allocation or disbursement of funds;

9. Customer's ledger entries;

10. Customer's accounting practices;

11. Customer's reports;

12. Customer's custom or filtered reports;

13. Customer's disclosures or failure to disclose;

14. Customer's use of AI Features;

15. Customer's AI rules, prompts, workflows, or automations;

16. actions taken pursuant to Customer-configured AI rules or automations;

17. Customer's communications;

18. Customer's property-management activities;

19. Customer's community-association-management activities;

20. Customer's real-estate or leasing activities;

21. Customer's maintenance decisions;

22. Customer's vendors or contractors;

23. Customer's tenant, resident, owner, or applicant decisions;

24. Customer's alleged discrimination;

25. Customer's alleged violation of fair-housing law;

26. Customer's alleged violation of landlord-tenant law;

27. Customer's alleged violation of association law;

28. Customer's alleged violation of consumer-protection law;

29. Customer's alleged violation of privacy or communications law;

30. Customer's failure to possess required licenses;

31. Customer's failure to possess contractual authority;

32. Customer's infringement or violation of third-party rights;

33. Customer's fraud, deception, willful misconduct, or unlawful conduct;

34. activity by Customer's Authorized Users;

35. Customer's breach of these Terms; or

36. Customer's violation of applicable law.

Indemnification for fines, penalties, restitution, or similar amounts applies only to the extent indemnification for such amounts is legally permitted.

55. DEFENSE OF INDEMNIFIED CLAIMS

Company may tender an indemnified claim to Customer.

Customer shall provide a prompt and competent defense using counsel reasonably acceptable to Company.

Company may participate through separate counsel at its own expense, except where Customer's counsel cannot appropriately represent both parties due to a conflict, in which case Customer shall pay reasonable costs of separate counsel to the extent required by applicable law.

Customer may not settle any claim in a manner that:

• admits wrongdoing by a Company Party;
• imposes an obligation on a Company Party;
• restricts a Company Party's business; or
• fails to fully release the Company Parties

without Company's prior written consent.

Company may assume control of the defense if Customer fails to defend an indemnified claim reasonably and promptly.

PART XIX — SUSPENSION AND TERMINATION

56. COMPANY SUSPENSION RIGHTS

Company may suspend, restrict, or terminate access where reasonably necessary because of:

• nonpayment;
• breach of these Terms;
• suspected fraud;
• security risks;
• legal or regulatory risk;
• unlawful conduct;
• misuse of AI;
• falsification of records;
• abuse of payment functionality;
• threats to users or third parties;
• sanctions concerns;
• misuse of Company systems;
• a request from law enforcement or a regulator; or
• circumstances that could reasonably expose Company or another person to significant harm.

Where practicable and legally permitted, Company may provide notice and an opportunity to cure before termination, but Company is not required to do so where immediate action is reasonably necessary.

57. EFFECT OF TERMINATION

Upon termination:

• Customer's license to use the Services ends;
• unpaid amounts owed to Company remain due;
• Customer should export records it is entitled to export before access terminates where reasonably available; and
• provisions intended by their nature to survive termination remain effective.

Company's retention or deletion of Customer Data following termination is governed by applicable agreements, Company policies, legal obligations, and Company's Privacy Policy.

PART XX — CHANGES TO THESE TERMS

58. MODIFICATIONS

Company may update these Terms.

For non-material changes, updated Terms may become effective when posted.

For material changes that materially affect Customer's legal rights or obligations, Company may provide notice through the Services, email, or another reasonable method and may require Customer to affirmatively accept the revised Terms.

Changes will not retroactively alter rights and obligations relating to disputes that accrued before the effective date of the change where prohibited by applicable law.

Continued use after the effective date of properly noticed revised Terms constitutes acceptance where legally permitted.

PART XXI — DISPUTE RESOLUTION

59. INFORMAL DISPUTE RESOLUTION

Before initiating arbitration or litigation, the complaining party shall provide written notice describing:

• the party's identity;
• the account involved;
• the factual basis of the dispute; and
• the relief requested.

Notice to Company must be sent to legal@mytenancy.ai.

The parties shall attempt in good faith to resolve the dispute for at least thirty days after receipt of notice before commencing arbitration, except where immediate injunctive relief is reasonably necessary.

60. AGREEMENT TO ARBITRATE

PLEASE READ THIS SECTION CAREFULLY.

Except for disputes expressly excluded below and to the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to:

• these Terms;
• the Services;
• Customer's account;
• a subscription;
• AI Features;
• payments;
• communications;
• reports;
• Company policies;
• the relationship between a User and Company; or
• the validity, enforceability, interpretation, or scope of these Terms

shall be resolved by binding individual arbitration rather than in court.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

For a business Customer, arbitration shall be administered by the American Arbitration Association ("AAA") under its applicable Commercial Arbitration Rules.

Where the AAA Consumer Arbitration Rules are legally applicable to an individual User, those rules shall apply.

The arbitrator may award relief available under applicable law on an individual basis, subject to the enforceable limitations contained in these Terms.

61. EXCEPTIONS TO ARBITRATION

Either party may:

• bring an eligible individual action in small-claims court;
• seek temporary or preliminary injunctive relief regarding unauthorized access, cybersecurity threats, or intellectual-property misuse; or
• pursue another remedy that applicable law expressly provides cannot be subjected to predispute arbitration.

62. CLASS-ACTION WAIVER

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS.

Neither party may bring or participate in a claim as:

• a class action;
• collective action;
• representative action; or
• private-attorney-general action

to the extent such waiver is legally permitted.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

63. JURY-TRIAL WAIVER

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOR ANY DISPUTE THAT PROCEEDS IN COURT RATHER THAN ARBITRATION, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES THE RIGHT TO A TRIAL BY JURY.

64. ARBITRATION OPT-OUT

A User may opt out of the arbitration agreement in Section 60 by sending written notice to legal@mytenancy.ai within thirty days after first accepting the version of these Terms containing the arbitration agreement.

The notice must include:

• the User's full name;
• account email;
• Customer organization, if applicable; and
• a clear statement that the User wishes to opt out of arbitration.

Opting out of arbitration does not opt the User out of any other provision of these Terms.

PART XXII — GOVERNING LAW AND VENUE

65. GOVERNING LAW

Except to the extent preempted by federal law or otherwise required by applicable law, these Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules.

66. COURT VENUE

For disputes properly proceeding in court and where applicable law permits the parties to select venue, the parties consent to exclusive jurisdiction in the state and federal courts with jurisdiction over Wilmington, Delaware.

Nothing in this section deprives a consumer of rights that applicable law prohibits the parties from waiving.

PART XXIII — GENERAL TERMS

67. ELECTRONIC TRANSACTIONS

The parties agree to conduct transactions electronically.

Electronic acceptance, electronic records, account logs, digital acknowledgments, electronic signatures, and other electronic actions may be used to evidence agreements and transactions to the extent permitted by law.

68. ORDER OF PRECEDENCE

If Customer has entered into an Order Form, Master Services Agreement, Data Processing Addendum, Service Level Agreement, or another written agreement signed by Company, that agreement controls over these Terms only to the extent it expressly conflicts with these Terms and applies to the matter at issue.

A purchase order or Customer-generated document does not modify these Terms unless expressly accepted in writing by an authorized Company officer.

69. NO AGENCY OR PARTNERSHIP

Except where expressly required by law, these Terms do not create a partnership, joint venture, fiduciary relationship, franchise, employment relationship, brokerage relationship, community-association-management relationship, or agency relationship between Company and Customer.

Customer has no authority to bind Company to Customer's contracts or obligations.

70. FORCE MAJEURE

Company is not liable for delays or failures caused by circumstances beyond Company's reasonable control, including:

• natural disasters;
• severe weather;
• fire;
• war;
• terrorism;
• civil unrest;
• labor disputes;
• utility failures;
• telecommunications failures;
• Internet failures;
• cloud-provider failures;
• third-party outages;
• payment-network failures;
• government actions;
• epidemics;
• pandemics;
• cyberattacks; or
• events of similar nature.

71. ASSIGNMENT

Customer may not assign or transfer these Terms without Company's prior written consent.

Company may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, financing, or transfer of the Services or Company's business, or to an affiliate.

72. EXPORT AND SANCTIONS

Users may not use the Services in violation of applicable export controls, economic sanctions, or trade restrictions.

73. SEVERABILITY AND REFORMATION

If a provision of these Terms is held unlawful or unenforceable, it shall be enforced to the maximum extent legally permissible and, where legally permitted, modified to the minimum extent necessary to make it enforceable while preserving its intended economic and legal effect.

The remaining provisions remain effective.

74. WAIVER

Failure to enforce a provision is not a waiver of that provision or any other provision.

75. NO THIRD-PARTY BENEFICIARIES

Except for Company Parties expressly protected by these Terms, these Terms do not create third-party beneficiary rights.

76. HEADINGS

Section headings are for convenience and do not limit the meaning of these Terms.

77. ENTIRE AGREEMENT

These Terms, together with incorporated policies and any applicable written agreement between Company and Customer, constitute the agreement between the parties regarding the subject matter addressed herein and supersede prior agreements regarding that subject matter to the extent stated in such agreements.

78. SURVIVAL

Provisions concerning:

• intellectual property;
• Customer responsibility;
• financial records;
• AI responsibility;
• disclaimers;
• assumption of risk;
• limitation of liability;
• indemnification;
• payment obligations;
• dispute resolution;
• governing law; and
• other provisions that by their nature should survive

survive termination.

PART XXIV — ACKNOWLEDGMENTS

79. CUSTOMER ACKNOWLEDGMENT OF RESPONSIBILITY

BY ACCEPTING THESE TERMS, CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT:

A. CUSTOMER, NOT MYTENANCY.AI, OPERATES CUSTOMER'S PROPERTY-MANAGEMENT, ASSOCIATION-MANAGEMENT, LANDLORD, LEASING, ACCOUNTING, OR OTHER BUSINESS.

B. CUSTOMER, NOT MYTENANCY.AI, DETERMINES WHAT FEES, ASSESSMENTS, RENTS, CHARGES, DEPOSITS, REIMBURSEMENTS, OR OTHER AMOUNTS ARE OWED.

C. CUSTOMER, NOT MYTENANCY.AI, DETERMINES WHETHER SUCH AMOUNTS ARE LEGALLY AND CONTRACTUALLY AUTHORIZED.

D. CUSTOMER, NOT MYTENANCY.AI, DETERMINES HOW MONEY SHOULD BE ALLOCATED, ACCOUNTED FOR, REPORTED, REFUNDED, OR DISBURSED.

E. CUSTOMER, NOT MYTENANCY.AI, DETERMINES WHICH REPORTS TO GENERATE, WHAT INFORMATION THOSE REPORTS CONTAIN, WHO RECEIVES THEM, AND WHETHER ADDITIONAL DISCLOSURE IS REQUIRED.

F. CUSTOMER, NOT MYTENANCY.AI, IS RESPONSIBLE FOR CUSTOMER'S BOOKS, RECORDS, ACCOUNTING PRACTICES, AND FINANCIAL STATEMENTS.

G. CUSTOMER, NOT MYTENANCY.AI, IS RESPONSIBLE FOR CUSTOMER'S LICENSES, CONTRACTS, GOVERNING DOCUMENTS, LEGAL AUTHORITY, AND REGULATORY COMPLIANCE.

H. CUSTOMER'S AI RULES, PROMPTS, AUTOMATIONS, CONFIGURATIONS, AND NATURAL-LANGUAGE COMMANDS ARE CUSTOMER INSTRUCTIONS.

I. CUSTOMER IS RESPONSIBLE FOR ACTIONS TAKEN PURSUANT TO CUSTOMER-CONFIGURED AI RULES AND AUTOMATIONS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

J. MYTENANCY.AI DOES NOT INDEPENDENTLY APPROVE, ADOPT, OR MAKE CUSTOMER'S OPERATING DECISIONS MERELY BECAUSE SOFTWARE OR AI EXECUTES A CUSTOMER INSTRUCTION.

K. CUSTOMER MAY NOT USE AI OR REPORT CUSTOMIZATION TO FALSIFY RECORDS, CONCEAL INFORMATION WHERE DISCLOSURE IS LEGALLY REQUIRED, IMPOSE KNOWINGLY UNAUTHORIZED CHARGES, OR OTHERWISE ENGAGE IN FRAUDULENT OR UNLAWFUL CONDUCT.

L. CUSTOMER IS RESPONSIBLE FOR IMPLEMENTING APPROPRIATE HUMAN REVIEW, ACCESS CONTROLS, APPROVALS, AND INTERNAL CONTROLS FOR CUSTOMER'S USE OF THE SERVICES.

These acknowledgments are material terms of the agreement between Customer and Company.

80. CONTACT

Cognyx LLC d/b/a myTenancy.ai

Website: myTenancy.ai

Legal inquiries: legal@mytenancy.ai

Support inquiries: support@mytenancy.ai

Document Version: v5-2026-10-05

PART XXV — SUPPLEMENTAL WEBSITE, COMMUNICATIONS, AND FREE-TRIAL TERMS

This Part supplements the foregoing sections of these Terms with provisions carried forward from the myTenancy.ai Website Terms of Service. As used in this Part, "Website" means the myTenancy.ai website, including all related webpages, content, software, applications, communications, features, functionality, and services made available through the website.

81. WEBSITE PURPOSE

The Website is intended to provide information regarding myTenancy.ai products, services, software offerings, AI-assisted communication tools, property management technologies, onboarding resources, support functionality, marketing content, educational materials, and related business operations. The Website may also include interactive functionality, account portals, messaging systems, integrations with third-party providers, user-submitted content, and AI-assisted features intended to support customer engagement and operational workflows.

myTenancy.ai reserves the right to modify, suspend, or discontinue any portion of the Website or related functionality at any time without prior notice.

82. ELIGIBILITY

You represent and warrant that:

• You are at least eighteen (18) years old;
• You possess legal capacity to enter into these Terms;
• If acting on behalf of an organization, you possess authority to bind that organization;
• Your use of the Website complies with applicable law.

You may not use the Website if:

• You are prohibited by law from doing so;
• Your use would violate applicable regulations;
• You have previously been suspended or prohibited from using the Website.

83. USER CONTENT

83.1 Responsibility for Content

You remain solely responsible for content you submit through the Website.

You represent and warrant that submitted content:

• Does not violate law;
• Does not infringe third-party rights;
• Is not fraudulent;
• Is not defamatory;
• Does not contain malicious code.

83.2 License Grant

You grant myTenancy.ai a worldwide, non-exclusive, royalty-free license to host, reproduce, process, transmit, display, and use submitted content as necessary to operate the Website and provide services.

83.3 Monitoring Rights

We reserve the right, but not the obligation, to monitor, remove, or restrict content in our sole discretion.

84. THIRD-PARTY LINKS AND SERVICES

The Website may contain links to third-party websites, integrations, or services.

We do not control third-party services and are not responsible for:

• Third-party content;
• Third-party security;
• Third-party outages;
• Third-party privacy practices;
• Third-party functionality.

Accessing third-party services is at your own risk.

85. COMMUNICATIONS CONSENT

By submitting forms or providing contact information, you consent to receive communications from myTenancy.ai, including:

• Emails;
• SMS messages;
• Product communications;
• Customer support communications;
• Marketing communications where permitted by law.

You acknowledge that:

• Standard messaging rates may apply;
• Consent may be revoked where legally permitted.

You represent that you possess authority to provide submitted contact information.

If you opt in to the myTenancy.ai SMS program (myTenancy.ai Tenant Notifications), the following additional terms apply:

• Message frequency varies based on account activity;
• Message and data rates may apply;
• You can opt out of SMS messages at any time by replying STOP to any message;
• After you reply STOP, we will send you one SMS message confirming that you have been unsubscribed, after which you will no longer receive SMS messages from us unless you opt in again;
• Reply HELP for help, or contact support@mytenancy.ai;
• Carriers are not liable for delayed or undelivered messages;
• Consent to receive SMS messages is not a condition of any purchase or of using the Website.

86. SUPPLEMENTAL SUBSCRIPTION, FREE TRIAL, AND BILLING DISCLOSURES

Except where otherwise stated, fees are quoted and charged in U.S. dollars and are exclusive of applicable taxes, which are your responsibility (excluding taxes based on our income).

We reserve the right to modify or withdraw a free trial offer at any time and to limit free trial eligibility, including to one free trial per customer or organization.

UNLESS YOU CANCEL BEFORE THE END OF YOUR FREE TRIAL PERIOD, YOUR PAID SUBSCRIPTION BEGINS AUTOMATICALLY WHEN THE FREE TRIAL ENDS, AND THE PAYMENT METHOD ON FILE WILL BE AUTOMATICALLY CHARGED THE SUBSCRIPTION FEE FOR YOUR SELECTED PLAN AT THE THEN-CURRENT RATE, AND THEREAFTER ON A RECURRING BASIS AT THE START OF EACH BILLING PERIOD, UNTIL YOU CANCEL.

You may cancel at any time before the end of the free trial, at no charge, from the billing settings within your account or by contacting support@mytenancy.ai. If you cancel during the free trial, you will not be charged.

PART XXVI — STRIPE CONNECT PAYMENT PROCESSING AND CONNECTED ACCOUNTS

This Part applies when Customer, or an association or other entity on whose behalf Customer acts, receives payments through payment functionality of the Services that is processed by Stripe, Inc. and its affiliates ("Stripe"). It supplements Sections 12 through 14 and Section 35. If this Part conflicts with another provision of these Terms as to payments processed through a Connected Account, this Part controls.

87. DEFINITIONS FOR THIS PART

"Connected Account" means a Stripe account created or connected through the Services for Customer, or for an association or other entity on whose behalf Customer acts, through which that account holder receives payments from tenants, residents, association members, applicants, or other payors.

"Account Holder" means the person or entity that owns a Connected Account. Where Customer creates or onboards a Connected Account for an association or other entity, Customer accepts this Part, including the Stripe Services Agreement, on that Account Holder's behalf, and represents and warrants that it has authority to bind that Account Holder.

"Connected Account Data" means information about a Connected Account and its Account Holder, including business, representative, and authority information and documents; bank account and payout information; account status, capabilities, and verification requirements; and payment, refund, dispute, balance, and payout information.

88. STRIPE CONNECTED ACCOUNT AGREEMENT

Payment processing services for Account Holders on myTenancy.ai are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as an Account Holder on myTenancy.ai, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of myTenancy.ai enabling payment processing services through Stripe, you agree to provide myTenancy.ai accurate and complete information about you and your business, and you authorize myTenancy.ai to share it and transaction information related to your use of the payment processing services provided by Stripe.

Stripe, not Company, provides the payment processing services. The Stripe Services Agreement is between the Account Holder and Stripe, and Stripe may also ask the Account Holder to accept it directly during onboarding. Stripe makes its own decisions about verification, underwriting, holds, reserves, payouts, and account closure, as described in Section 14.

Payments to a Connected Account are made directly to that Connected Account. Company does not receive or hold those funds, and they do not pass through an account Company owns. As between the Account Holder and Stripe, Stripe's fees and any refunds, chargebacks, disputes, and negative balances arising from those payments are the Account Holder's responsibility, and Stripe may collect them from the Connected Account.

89. HOW COMPANY ACCESSES AND USES CONNECTED ACCOUNT DATA

Company accesses Connected Account Data through Stripe's application programming interfaces, event notifications, and embedded components, and from information Customer and its Authorized Users provide through the Services.

Company uses Connected Account Data only to:

• create, onboard, verify, configure, and maintain Connected Accounts, and replace a Connected Account that Stripe has closed;
• show account status, verification requirements, balances, payments, refunds, disputes, and payouts within the Services;
• process and record payments and reconcile them to Customer's ledgers, receivables, and reports;
• send notices about payments, account status, and actions the Account Holder must take;
• prevent fraud, protect the security of the Services, and comply with law and with Stripe's requirements; and
• provide support and otherwise provide the Services, as described in Company's Privacy Policy.

Company does not sell Connected Account Data or use it for purposes unrelated to the Services. Payment card numbers and bank account numbers entered through Stripe-hosted or Stripe-embedded forms are collected and held by Stripe, not Company.

90. ACTIVITY COMPANY MAY PERFORM ON A CONNECTED ACCOUNT'S BEHALF

Subject to the Stripe Services Agreement and to the permissions Customer grants its Authorized Users within the Services, Company may perform the following activity on a Connected Account on the Account Holder's behalf:

• creating the Connected Account, requesting payment capabilities for it (such as card and ACH debit payments), and setting its business profile and statement descriptor;
• submitting to Stripe the business, representative, and authority information and documents provided through the Services, and creating onboarding links and embedded onboarding sessions;
• creating payments and checkout sessions on the Connected Account for rent, deposits, move-in funds, application fees, association assessments, and other amounts Customer configures, including recurring and automatic payments that payors authorize;
• saving payment methods that payors authorize on Company's Stripe platform account, copying them to the Connected Account, and reusing and removing them for payments to the Connected Account;
• creating and updating customer records for payors on the Connected Account, including their names, email addresses, and the references Company uses to match their payments to Customer's records;
• retrieving payments, refunds, disputes, and account status and requirements, and receiving event notifications about them;
• for a Connected Account without its own Stripe Dashboard, providing Stripe's embedded components within the Services, through which Authorized Users may issue refunds, respond to disputes, view balances and payouts, set the payout schedule, initiate payouts, and update account details; and
• replacing a Connected Account that Stripe has closed, and stopping payment activity on a Connected Account that is not ready to accept payments.

Company performs this activity only to provide the Services: at the direction of Customer or its Authorized Users; through payment rules, automations, and AI features Customer enables, each of which is a Customer Instruction; or as Stripe or applicable law requires.

91. AUTHORIZATION FOR CONNECTED ACCOUNT ACTIVITY

Customer, for itself and for each Account Holder on whose behalf it acts, authorizes Company to access and use Connected Account Data as described in Section 89 and to perform the activity described in Section 90 on each Connected Account. This authorization continues until the Connected Account is closed, this authorization is revoked, or these Terms end, except that Company may complete activity already initiated and retain records as described in Section 93.

Customer represents and warrants that it has, and will maintain, the authority to give this authorization for each Account Holder, including under any management agreement, board resolution, or other authority document, and that it will provide evidence of that authority to Company or Stripe on request.

Customer may revoke this authorization by contacting support@mytenancy.ai or, for a Connected Account with its own Stripe Dashboard, by closing that account through Stripe. Revocation does not affect activity performed before it takes effect, and it may end payment functionality for that Connected Account.

92. AUTHORIZATION TO SHARE CONNECTED ACCOUNT DATA WITH STRIPE

Customer, for itself and for each Account Holder on whose behalf it acts, authorizes Company to share with Stripe Connected Account Data and other information Customer or its Authorized Users provide through the Services, including business, representative, and authority information and documents, payor and transaction information, and information about the use of the payment functionality, as reasonably necessary for Stripe to provide its services, verify identity and authority, underwrite and monitor the Connected Account, prevent fraud and loss, and comply with law. Stripe's use of that information is governed by the Stripe Services Agreement and Stripe's privacy policy.

Customer represents and warrants that it has provided every notice and obtained every consent required by law for Company to share with Stripe information about Customer's representatives, owners, Authorized Users, End Users, payors, and other individuals.

93. RECORDS AFTER DISCONNECTION

After a Connected Account is closed or this authorization is revoked, Company may retain Connected Account Data and records of activity performed on the Connected Account as needed to maintain Customer's ledgers and audit records, resolve refunds and disputes, and comply with law, as described in Company's Privacy Policy.