Maintenance managed.
Start to finish.
From the moment a tenant submits a request to the day it's resolved — AI handles the triage, your team handles the decisions.
Four steps. Fully tracked.
Tenant Submits
Via portal, email, or SMS. Property and unit auto-filled from their active lease.
AI Classifies
Category, priority, and urgency assigned within seconds. Emergency? Managers are notified immediately.
Team Assigns
Route to a staff member or vendor. All context is in one place — no digging through emails.
Status Updates
Tenant sees real-time progress. Team tracks through to completion. Everything logged.
Built for property management teams
Instant AI Triage
Every ticket is classified the moment it arrives. Category, priority, urgency — all assessed automatically so your team knows exactly where to start.
- 13 maintenance categories auto-detected
- Emergency issues flagged and managers notified immediately
- AI summary written for your team, not the tenant
- Confidence scoring keeps humans in the loop
Seamless Assignment
Assign tickets to internal staff or vendors in one click. Everyone sees the same information — no separate emails or spreadsheets.
- Staff and vendor assignment from a single screen
- Vendor directory with active/inactive status
- Assignment history tracked for accountability
- Work order count per ticket
Automatic Escalations
Urgent tickets that aren't addressed trigger automatic escalation alerts. Nothing falls through the cracks.
- Configurable escalation windows
- Email alerts sent to all managers on urgent tickets
- Overdue tracking surfaced on the dashboard
- Background job retries guarantee delivery
Full Visibility
Your dashboard shows open tickets, unassigned requests, overdue work, and emergency counts — always up to date.
- Live status breakdown by category
- Urgent and overdue filters
- Per-property and per-unit drill-down
- Tenant-facing status tracking in the portal
Stop managing maintenance manually.
Let the AI handle the triage. Your team handles the work.