AI that works with your team, not instead of it
Every feature is designed around a simple principle: AI handles the volume, humans make the decisions.
Smart Maintenance Triage
Incoming maintenance requests are automatically categorized and given a suggested priority, so your team always knows what to address first - without manual sorting.
- Automatic categorization across 13 maintenance categories
- A suggested priority on every request, with emergencies alerting on-call staff straight away
- Safety hazards are flagged the moment they come in
- Triage is applied straight away and stays editable — your team can change any classification
Smart Maintenance Triage
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AI-Drafted Responses
When a tenant sends a message, a professional draft reply is generated using the conversation context. By default your team reviews and sends - or rewrites - before anything is delivered, and an admin can let routine replies send on their own.
- Context-aware drafts that understand the full conversation
- Optimized for each channel (short for SMS, detailed for email)
- Built-in safety guardrails on tone and content
- One-click approve & send, or reject and write your own
AI-Drafted Responses
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Urgency Detection
Every inbound tenant message is checked for safety concerns and time-sensitive issues, and emergency requests page your team.
- Detects safety hazards like leaks, fire risks, and electrical issues
- Identifies security concerns such as lock failures or access issues
- Surfaces time-sensitive requests that need quick attention
- By default, no AI-written reply goes out on its own to a message flagged as urgent
Urgency Detection
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Human Control, Tuned to You
The assistant drafts tenant messages and waits for approval by default. A set of high-stakes actions is locked to a human and can't be switched off — everything else, you decide.
- Tenant-facing messages are drafted and held for approval by default
- Fair-housing-flagged content, screening, adverse-action notices, binding lease sends, mass sends and vendor spend over your cap always need a human
- Widen or narrow what runs on its own, per action — or pause a single item
- One master switch turns off drafting, follow-ups, collections notices and the phone line
Human Control, Tuned to You
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Multi-Channel Messaging
Communicate with tenants over email, SMS, the portal, or an AI-answered phone line. A tenant's texts, emails and calls land in one conversation - no more scattered threads.
- Email, SMS, portal, in-app and voice in one place
- An AI-answered phone line that captures prospects and tenant issues
- Texts, emails and calls from a tenant in one conversation
- Tenants respond on whichever channel they prefer
Multi-Channel Messaging
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Automated Reminders
Rent reminders and lease-expiry notices run on schedule, and renewal offers and maintenance follow-ups can be drafted for you to approve. No more manual tracking.
- Rent reminders that escalate as a payment runs late
- Lease expiry alerts well before the end date
- Rent reminders state the amount due
- Rent and lease-expiry notices run without manual intervention
Automated Reminders
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Background Automation
Critical operational tasks run automatically in the background - 24/7. Escalations, alerts, and reminders happen on schedule without anyone lifting a finger.
- Automatic escalation for unaddressed urgent requests
- Scheduled lease and payment alerts
- Duplicate-proof - no repeated notifications
- Failures are handled gracefully and retried automatically
Background Automation
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Resident Portal
Residents pay rent, raise maintenance issues, read documents, complete move-in and give move-out notice from one portal - on the web or in the mobile app.
- Pay rent by card or ACH and set up autopay once you connect rent collection; pull statements and receipts
- Submit and track maintenance requests, and message your team
- Documents, announcements and lease renewals in one place
- Move-in checklists and requirements, and move-out notice given online
Resident Portal
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