AI that works with your team, not instead of it
Every feature is designed around a simple principle: AI handles the volume, humans make the decisions.
Smart Maintenance Triage
Incoming maintenance requests are automatically categorized and prioritized, so your team always knows what to address first - without manual sorting.
- Automatic categorization across 13 maintenance categories
- EMERGENCY, HIGH, MEDIUM or LOW assigned so urgent issues surface immediately
- Safety hazards are flagged the moment they come in
- Triage is applied straight away and stays editable — your team can change any classification
Smart Maintenance Triage
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AI-Drafted Responses
When a tenant sends a message, a professional draft reply is generated using the conversation context. Your team reviews and sends - or rewrites - before anything is delivered.
- Context-aware drafts that understand the full conversation
- Optimized for each channel (short for SMS, detailed for email)
- Built-in safety guardrails on tone and content
- One-click approve & send, or reject and write your own
AI-Drafted Responses
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Urgency Detection
Every inbound tenant message is scanned for safety concerns and time-sensitive issues. Critical situations are surfaced to your team immediately.
- Detects safety hazards like leaks, fire risks, and electrical issues
- Identifies security concerns such as lock failures or access issues
- Surfaces time-sensitive requests that need quick attention
- Runs silently in the background - never delays message delivery
Urgency Detection
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Human Control, Tuned to You
The assistant drafts tenant messages and waits for approval by default. A set of high-stakes actions is locked to a human and can't be switched off — everything else, you decide.
- Tenant-facing messages are drafted and held for approval by default
- Fair-housing-flagged content, screening, adverse-action notices, binding lease sends, mass sends and vendor spend over your cap always need a human
- Widen or narrow what runs on its own, per action — or pause a single item
- One master switch stops every autonomous action instantly
Human Control, Tuned to You
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Multi-Channel Messaging
Communicate with tenants over email, SMS, the portal, or an AI-answered phone line. Every channel feeds a single unified thread per request - no more scattered conversations.
- Email, SMS, portal, in-app and voice in one place
- An AI-answered phone line that captures prospects and tenant issues
- Unified conversation threads across all channels
- Tenants respond on whichever channel they prefer
Multi-Channel Messaging
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Automated Reminders
Rent reminders, lease renewal notices, and follow-ups run on autopilot with personalized, escalating sequences. No more manual tracking.
- Escalating rent reminder sequences
- Lease expiry alerts at configurable intervals
- Personalized messaging for each tenant
- Fully automated - runs without manual intervention
Automated Reminders
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Background Automation
Critical operational tasks run automatically in the background - 24/7. Escalations, alerts, and reminders happen on schedule without anyone lifting a finger.
- Automatic escalation for unaddressed urgent requests
- Scheduled lease and payment alerts
- Duplicate-proof - no repeated notifications
- Failures are handled gracefully and retried automatically
Background Automation
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Resident Portal
Residents pay rent, raise maintenance issues, read documents and handle move-in and move-out from one portal - on the web or in the mobile app.
- Pay rent by card or ACH, set up autopay, and pull statements and receipts
- Submit and track maintenance requests, and message your team
- Documents, announcements and lease renewals in one place
- Guided move-in and move-out with checklists and requirements
Resident Portal
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