AI that works with your team, not instead of it
Every feature is designed around a simple principle: AI handles the volume, humans make the decisions.
Smart Maintenance Triage
Incoming maintenance requests are automatically categorized and prioritized, so your team always knows what to address first - without manual sorting.
- Automatic categorization (Plumbing, Electrical, HVAC, and more)
- Priority assignment so urgent issues surface immediately
- Safety hazards are flagged the moment they come in
- Your team always has the final say on every classification
Smart Maintenance Triage
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AI-Drafted Responses
When a tenant sends a message, a professional draft reply is generated using the conversation context. Your team reviews and sends - or rewrites - before anything is delivered.
- Context-aware drafts that understand the full conversation
- Optimized for each channel (short for SMS, detailed for email)
- Built-in safety guardrails on tone and content
- One-click approve & send, or reject and write your own
AI-Drafted Responses
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Urgency Detection
Every inbound tenant message is scanned for safety concerns and time-sensitive issues. Critical situations are surfaced to your team immediately.
- Detects safety hazards like leaks, fire risks, and electrical issues
- Identifies security concerns such as lock failures or access issues
- Surfaces time-sensitive requests that need quick attention
- Runs silently in the background - never delays message delivery
Urgency Detection
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Human-in-the-Loop
Every AI-generated message is held for review. Nothing reaches a tenant without explicit human approval. This is a core design principle, not a toggle.
- All drafts require manager approval before delivery
- Clear visual indicators on pending AI drafts
- Full audit trail of who approved what and when
- Rejected drafts are logged and never sent
Human-in-the-Loop
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Multi-Channel Messaging
Communicate with tenants via Email, SMS, or In-App messaging. All channels feed into a single unified thread per request - no more scattered conversations.
- Email, SMS, and in-app messaging in one place
- Unified conversation threads across all channels
- Delivery tracking and status updates
- Tenants respond on whichever channel they prefer
Multi-Channel Messaging
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Automated Reminders
Rent reminders, lease renewal notices, and follow-ups run on autopilot with personalized, escalating sequences. No more manual tracking.
- Escalating rent reminder sequences
- Lease expiry alerts at configurable intervals
- Personalized messaging for each tenant
- Fully automated - runs without manual intervention
Automated Reminders
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Background Automation
Critical operational tasks run automatically in the background - 24/7. Escalations, alerts, and reminders happen on schedule without anyone lifting a finger.
- Automatic escalation for unaddressed urgent requests
- Scheduled lease and payment alerts
- Duplicate-proof - no repeated notifications
- Failures are handled gracefully and retried automatically
Background Automation
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Tenant Self-Service Portal
Tenants get a clean, simple portal to submit maintenance requests and track progress. They see only what's relevant to their unit.
- Submit maintenance requests with category and urgency
- Track request status in real time
- Receive updates via their preferred channel
- Scoped access - tenants only see their own data
Tenant Self-Service Portal
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