AI that handles the volume.
You make the calls.
Smart maintenance triage, AI-drafted tenant replies, and real-time urgency detection — all held for human review before anything reaches a tenant.
From request to resolution in minutes
Tenant submits a request
Via the portal, email, or SMS. The message lands in a unified thread.
AI analyzes instantly
Category, priority, urgency, and a draft reply are generated in seconds.
Your team reviews
Approve with one click, edit the draft, or write your own. Nothing goes out without you.
Tenant is updated
Response delivered via their preferred channel. Thread stays unified.
Everything the AI handles for you
Smart Ticket Triage
Every incoming maintenance request is instantly classified by category, priority, and urgency — no manual sorting required.
- Auto-assigns EMERGENCY, HIGH, MEDIUM, or LOW priority
- Detects safety hazards like gas leaks and flooding
- Suggests the right vendor category to assign
- Confidence scores so your team knows when to double-check
Smart Ticket Triage
AI-Drafted Replies
The assistant reads the whole conversation and drafts a reply that sounds like your team — not a bot. Nothing is delivered until a human approves it.
- Understands full conversation history
- Adapts tone and length per channel (SMS vs email)
- Built-in guardrails — never promises dates or admits liability
- One-click approve, or reject and write your own
AI-Drafted Replies
Urgency Detection
Every inbound message is scanned in the background for safety risks and time-sensitive issues. Critical situations surface immediately.
- Identifies flood, fire, gas, and electrical hazards
- Detects security concerns like broken locks
- Surfaces legal or compliance language for review
- Runs silently — never delays message delivery
Urgency Detection
Always Human-Approved
No AI message ever reaches a tenant without explicit human approval. This isn't a toggle — it's the foundation of how the product works.
- Every draft is held until a manager approves
- Full audit trail: who approved, what was changed, when it was sent
- Rejected drafts are logged and never sent
- Clear visual flags on all AI-generated content
Always Human-Approved
Your team is always in control
The AI works in the background. Every output — every draft, every classification — is reviewed by a human before it affects a tenant. Always.
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